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Supplemental Service An Extension of Your Team

IT is always in demand. One demand is keeping the environment running smoothly, the other is making investments that build IT as a strategic asset. Complicating it all are tangible matters of scale—time, money, people. 

The Supplemental Service Plan helps your business balance these demands with scalable support for your internal team. At its core, it provides a flexible plan for partnering with us as you need, such as providing extra assistance with important yet time-consuming tasks, or by offering the expertise of specialized engineers and technologists. Additionally, it provides a platform with a centralized view of your IT environment along with the tools to manage it—including computers, mobile devices, cloud services, telecom equipment, printers, applications, security systems, and more.

From there we can partner on the activities you need, providing extra assistance with important yet time-consuming tasks, or by offering the expertise of specialized engineers and technologists.

In all, every instance of support is tuned to the needs of the business—allowing you to scale our partnership based on the demands you’re under at any given time.

F

eatures

Technology Expertise that Scales Based on Demands of IT

Incorporate overflow and out-tasked services such as server management, help desk, after hours support, managed backup, and any number of other needs.
Regular proactive support and maintenance of the network, desktops, and devices

 

• On-demand or block pricing for hours of remediation as needed

• Priority response time during business hours

• Additional 24/7 support to cover after-hours, weekend, and holiday support

• Structured discounts on project-based work

• Structured discount on emergency work

• Support from specialized engineers and technologists

• IT analysis and strategy

• Capacity planning and implementations

 

Additional Features Include:

• Availability and performance monitoring with real-time alerts

• Cloud services monitoring

• Predictive failure monitoring and prevention

• Remote remediation

• Task automation

• Patch management

• Per-device pricing

• Comprehensive reporting features

• Flexible cost structure

B

enefits

 

Scale: The program offers cost-effective access to IT skillsets ranging from the strategic down to the highly specialized hands-on level—all based on the demands of your business.

 

Easier Buy-In: Project activities can be positioned as an operational line item expense instead of a capital expense.

 

Greater Insight and Control: Gain key network information in real time through a centralized RMM dashboard, and use a combination of automated and remote tools to take action.

 

Plan Based on Data: Comprehensive reports provide trend analysis that allows you to take a strategic view of your budget, people, and resources.

 

Improved Efficiency: With an understanding of how your IT environment is performing, you can optimize the efforts of IT resources.