Compliance, Governance & Cyber
The purpose of our IT service transition stage of the service lifecycle is to ensure that new, modified or retired IT services meet the expectations of the business as documented in our IT service strategy and IT service design stages of the lifecycle.
The objectives of our IT service transition are to:
- Plan and manage IT service changes efficiently and effectively
- Manage risks relating to new, changed, or retired IT services
- Successfully deploy IT service releases into supported environments
- Set correct expectations on the performance and use of new or changed IT services
- Ensure that IT service changes create the expected business value
- Provide good-quality knowledge and information about IT services and IT service assets.
In order to achieve these objectives, there are many things needed that we will ensure happens during the IT service transition lifecycle stage. These include:
- Planning and managing the capacity and resources required to manage IT service transitions
- Implementing a rigorous framework for evaluating IT service capabilities and risk profiles before new or changed IT services are deployed
- Establishing and maintaining the integrity of IT service assets
- Providing efficient repeatable mechanisms for building, testing and deploying IT services and releases
- Ensuring that IT services can be managed, operated, and supported in accordance with constraints specified during our IT service design stage of the service lifecycle.
Adopting and implementing standard and consistent approaches for service transition will:
- Enable projects to estimate the cost, timing, resource requirement, and risks associated with our IT service transition stage more accurately
- Result in higher volumes of successful change
- Be easier for your people to adopt and follow
- Enable IT service transition assets to be shared and re-used across projects and IT services
- Reduce delays from unexpected clashes and dependencies — for example, if multiple projects need to use the same test environment at the same time
- Reduce the effort spent on managing the IT service transition test and pilot environments
- Improve expectation setting for all stakeholders involved in IT service transition including your customers, users, suppliers, partners and projects
- Increase confidence that the new or changed IT services can be delivered to specification without unexpectedly affecting other IT services or stakeholders
- Ensure that new or changed IT services will be maintainable and cost-effective
- Improve control of IT service assets and configurations.