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Telehealth Using Skype For Business


Extend the care experience, Improve team communication and performance, Lower costs, add new revenue

May 18, 2017 | Charlotte, NC

Other Upcoming Events

Manuel W. Lloyd Consulting® provides speeches, webinars, seminars, workshops, and lunch-n-learns delivering relevant content on IT strategy, design, transition, operation, and continual service improvement. Manuel W. Lloyd, our founder, has over 25+ years experience with regulatory compliance, data governance, and data security.

February 20, 2017 Webinar: ITIL® + The Cloud
May 18, 2017, Charlotte Area: Telehealth Using Skype
July 2017 Lunch-n-Learn: Social Media In Healthcare
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27 Years Of Compliance Expertise

Achieving Regulatory Compliance.

  • Administrative Safeguards
  • Physical Safeguards
  • Technical Safeguards
  • Policies, Procedures & Documentation
  • Risk Analysis & Risk Management

27 Years Of IT Governance Expertise

IT Service Management

  • IT Strategy
  • IT Design
  • IT Transition
  • IT Operation
  • Continual Service Improvement

15 Years Of Contingency Planning


  • Planning
  • Cyber
  • Business Continuity
  • Disaster Recovery
  • Emergency Mode Operations

At Manuel W. Lloyd Consulting®, we don’t sell technology. We make technology FLASH™. Get Faster, Leaner, Agile, Secure, Hassle-free™ Technology Now Through Our IT Strategy, Design, Transition, Operation & Continuous Service Improvement.

Manuel W. Lloyd

Founder, Certified ITIL®

We help our clients with a complete IT service strategy. The purpose of the IT service strategy stage of the service lifecycle is to define the perspective, position, plans and patterns to be able to execute to meet our client’s business outcomes. The objectives of IT service strategy include providing: An understanding of what strategy…

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H. Christine Lloyd

Client Success Officer

The purpose of our IT service design stage of the lifecycle is to design IT services, together with the governing IT practices, processes, and policies, to realize the strategy and to facilitate the introduction of these services into our client’s supported environments ensuring quality service delivery, customer satisfaction, and cost-effective service provision. The objective of our IT service design is to design IT services…

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Industry Experts

Compliance, Governance & Cyber

The purpose of our IT service transition stage of the service lifecycle is to ensure that new, modified or retired IT services meet the expectations of the business as documented in our IT service strategy and IT service design stages of the lifecycle. The objectives of our IT service transition are to: Plan and manage IT service changes efficiently and effectively Manage risks relating to new, changed, or retired IT services Successfully deploy…

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Business Sectors

Public, Healthcare, Finance & Retail

The purpose of our IT service operation stage of the service lifecycle is to coordinate and carry out the activities and processes required to deliver and manage IT services at agreed levels to our client’s users and customers. Our IT service operation is also responsible for the ongoing management of the technology that is used to deliver and support IT services….

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  • David Shimberg, MBCI, CBCP—Business Continuity Consultant

    "I met Manuel several months ago at a meeting of CPAC's Charlotte Chapter. Since that time Manuel has actively engaged with CPAC and most recently was a featured speaker at a CPAC meeting. His insights in to Business Continuity and Disaster Recovery Planning were both insightful and pragmatic, leading to an extended Q&A session after he spoke. Manuel has quickly distinguished himself as a subject matter expert in our profession, and valuable resource for organizations just creating their BCP/DR program, or looking to improve it. I look forward to working with Manuel through CPAC at future events."

  • Kerri Andrews RN—Office Manager at SeaCoast Skin Surgery

    "I recently attended a lunch-and-learn on the topic of Cybersecurity hosted by Manuel Lloyd and left being very thankful we have someone with Manuel's high level of expertise in our community. He is a phenomenal communicator, making our time together enjoyable and complex IT issues understandable for those of us challenged by IT and its ever-changing security issues and environment. I left with very usable and pertinent information that I could share immediately with my workplace. His support and knowledge is readily offered and given along with quick follow-through and with integrity at it's highest levels. I am thrilled to have found him and his team!"

  • Ann Marie Lorenz—Practice Manager, Bowling Ortho

    "Manny is very talented and well versed in IT infrastructure, software, and security. His vast knowledge is impressive and extremely valuable in assisting with HIPAA's SRA. I would highly recommend Manny to any organization seeking IT/security assistance."

  • Mark Johnson—Practice Administrator, MedNorth

    "Every day, Manuel provides clarity, insight, and vision into information systems decision-making at our community health center. As the vCIO, his expertise in information systems design, planning and implementation transformed our raw set of networking devices into a truly scalable and unified infrastructure. Enhancements to our fail-over capability, cloud-based backups, and network security were introduced at a level unachievable without the business intelligence provided by Manuel W.Lloyd."

  • Dr. Carla Saviñon—Former COO, MedNorth

    "Manuel W. Lloyd Consulting® has been working as Virtual CIO with our Health Center for the past year. During this time, he has provided much-needed oversight and direction for the IT and HIPAA. He has been instrumental in taking our IT and electronic record to the next level in preparation for future growth. We have also contracted with his help desk and NOC which are excellent. You have a person answer every time you call! That is a pleasant change. I would highly recommend this organization"

  • Rich Vena—Partner, Corus360

    "I have worked with Manuel on a few business continuity projects. He is extremely knowledgeable and detailed in his approach to the projects. If keeping your Business in Business is important, Manuel understands the technology and the process to ensure your goals are accomplished"

  • Erinn Beekman—CEO, Big Fish Training Solutions

    "As President of the Wilmington Medical Group Management, we have appreciated his meeting and educational support. As a healthcare consultant, I have appreciated my relationship with him as I encounter clients with IT challenges. Manny is very responsive and comfortable with serving as a consultant, 2nd opinion, accessory to onsite IT or a full solution—as best fits the need. His scalability, flexibility, and a network of IT experts allow me to focus on other wins for the healthcare community"

  • Michael Tekely—Regional VP, MedMal Direct

    "I endorse Manuel 100%. I recently met Manuel and was immediately impressed. Our missions are very similar, we help physicians protect their business, their reputations, and their livelihood. We have all met and worked with IT people before, but Manuel has incredible credentials and you immediately understand his ethics and integrity. That in itself is so valuable. You can get to work on the IT issues/data risk management that you are facing and you never have to worry about the value you're receiving. That is truly powerful."

  • Susan Silver—Executive Director, Aging in Place

    "Thank you so much for a fascinating live Speech on Why the Golden Agers Understand Emerging Healthcare Technology Better Than Millennials. I think that everyone was awed by the depth of your knowledge about a subject that is mysterious to most of us. You gave us a lot to think about..."

  • John Rowley—Partner/CRO, Rivet

    "Manny is the ideal technology partner...He is far ahead of the curve of and his business insights are second to none"

  • Rick Hair—COO, Arganteal Corporation

    "Manuel is such a spirited and creative guy. He has great ideas and helps others have great ideas. And when it comes time to implement, he knows how to get it done."

  • Jody Marshburn—Sr. Network Engineer, Wilmington Health

    "Very efficient’ is the phrase that comes to mind when I think about Manuel. I had the pleasure of working with Manuel on several projects at Wilmington Health. Manuel’s ability to juggle multiple projects was great and made a dramatic difference in the productivity level of our team. No matter how tense a meeting, Manuel made sure everyone on our team was loose. Manuel would be an asset to any team."

  • Joe Rose—Sr. Network Engineer

    "From the moment I shook Manuel Lloyd's hand, I knew he was the real deal...Manuel's knowledge is unreal, and his ability to dissect, and put together a strategic plan to get my company heading in the right direction was on point. No matter how big or little the projects are, Manuel tackles it with a passion for the love of Information Technology. One thing that definitely stood out was his ability to keep all projects on the front burner, and his resources seem infinite. Communication, Accessibility, and Dependable are a few words that come to mind when I think of Manuel Lloyd. I would highly recommend Manuel Lloyd."

  • Spence Hackney–President, Proclaim Interactive

    "We hired Manny to review out email architecture and make some recommendations for improving the performance. He had an amazingly deep level of understanding of the subject matter and was also able to see the big picture of how it integrated with our overall business strategy. He was frank with his recommendations and helped guide us down the path to the right decision! We'd certainly use him again!"

  • Cecilia Gavin—Executive Editor, ChannelPro Magazine

    "Manny knows how to run a successful IT company and is a great resource for other channel pros. He understands managed and cloud services and how to use them to good advantage, and his advice on entering into partnerships is sound. He always finds time to talk if you need something and is a pleasure to work with"

  • Michael Siggins—Publisher, ChannelPro Magazine

    "Manny is often our go-to resource for IT channel and business expertise. Whether he is serving as an expert source for an article or on stage at one of our live events, we know that he will deliver the expert opinion in an engaging, entertaining and a thoroughly credible way. Manny makes our job easy!"

  • Todd Richardson—IT Manager, Wilmington Health

    "Manuel Lloyd has acted in a Virtual CIO capacity for Wilmington Health for several months and has provided invaluable leadership and strategic direction for us. He has helped perform some heavy-lifting on high-level initiatives to include storage, backup, archive, disaster recovery, and business continuity. He is very adept and up to date with new technologies, but is able to balance with excellent communication and negotiation skills with stakeholders and vendors. For this, he has been a very valuable asset to me, the IT Manager, and to Wilmington Health overall. But what sets Manuel apart is his energy and enthusiasm. I'd swear this man never sleeps, and he is always there when needed. He is able to throttle his output up or down, depending on the needs of you the customer. And it's rare to find someone with those characteristics that also has a great and congenial mentality. Manuel is doing some excellent work for us, and I'm excited to continue working with him on future projects and initiatives."

  • Nicole Keaton—Former SVP Information Security Operations, SunTrust Bank

    "Manuel is an industry thought leader with a keen focus on best in class service to both his clients and communities he serves. He is absolutely a pleasure to work with bringing to the forefront not only the desired level of business acumen for success but also the willingness to go the extra mile"

  • Chris Weber—Managing Partner, Casaba Security

    "If you want someone who understands technology and its end-to-end place in business, Manuel's your guy. He's always had three traits that are rarely found together in any one person - passion, vision, and sincerity. Manuel takes good care of his employees, and naturally, makes you feel challenged and empowered. As a client, Manuel's attention always puts you first, he listens and ensures you're comfortable and in-the-know about every important decision. Excellent manager of things people and process"

We Build Value In Everything We Do

After we’ve applied our IT service strategy, design, transition, and operation, we apply a continual service improvement framework for your IT services. The purpose of our CSI stage of the lifecycle is to align IT services with your changing business needs by identifying and implementing improvements to your IT services that support business processes. These improvement activities support the lifecycle approach through IT service strategy, service design, service transition, and service operation. Our CSI model is always seeking ways to improve IT service effectivenessprocess effectiveness and cost effectiveness.

Adopting and implementing standard and consistent approaches for CSI will lead to a gradual and continual improvement in your IT service quality, where justified, ensure that your IT services remain continuously aligned to your business requirements, result in gradual improvements in cost effectiveness through a reduction in costs and/or the capability to handle more work at the same cost, use monitoring and reporting to identify opportunities for improvement in all lifecycle stages and in all processes, and Identify opportunities for improvements in your organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications.