Manage business risk for your services using ITIL availability management, capacity management, IT service continuity management, information security management, and seven step improvement processes to identify, prioritize and manage service improvement opportunities.
Minimize service disruption using the ITIL incident management and problem management processes to swiftly restore services, develop effective workarounds, run blameless major incident reviews, investigate and eliminate root causes, and prevent incidents from reoccurring.
Quantify and clearly demonstrate the true value of your IT infrastructure using the ITIL financial management process to deliver the required financial stewardship and show improved governance over IT investments.
Benchmark and maximize return on IT investments using the ITIL service portfolio management process to map employee and customer requirements against the IT investments required to build and deliver the IT services your employees and customers need, at the right cost and quality.
Obtain value for money from your IT service providers using the ITIL supplier management process to measure and manage supplier performance and ensure contracts with suppliers are optimized to support your agreements with your employees and customers.
Support the marketing and consumption of your IT investments using the ITIL service catalog management process to improve communications, streamline the request process and help your employees and customers to understand and link your IT infrastructure to business outcomes they care about.
Ensure the quality of your IT infrastructure matches employee and customer needs and expectations using the ITIL service level management process to define and agree specific and measurable service targets, understand how to best set up monitoring, measuring and reporting, and help identify corrective action opportunities.
Ensure your employees and customers can use your IT infrastructure when and where needed using the ITIL availability management process to plan service resilience and recovery, analyze issues involving service unavailability, and drive continual service improvement.
Ensure your business and your customers are not affected by unexpected service failures using the ITIL IT service continuity management process to align service continuity plans with business continuity plans, reduce risks to service levels and implement a tested service recovery strategy to meet customer requirements.
Forecast, respond to and influence the demand for your IT infrastructure in a cost effective way using ITIL demand management and capacity management techniques such as user profiling, modeling, off-peak pricing and differentiated service levels to provide an optimal level of capacity and successfully manage fluctuating demand situations.
Support business change at the speed your employee and customer need while ensuring stable and low-risk environment using the ITIL change management process to respond to changing requirements in an agile manner whilst optimizing business risk and minimizing the severity of any disruptions to business processes.
Build and maintain positive business relationships with employees and customers to improve customer satisfaction using ITIL business relationship management and service level management processes to find the best practices to enable your teams to better understand and manage customer expectations.